VoqestraTurn every customer call into clear, evidence-backed action. Voqestra transcribes, scores, summarizes, and reveals what moves performance—without making your team listen to thousands of hours of audio.
AGENT · 04:12 “If we can lower that monthly payment, what would that free up for you?”
PROSPECT · 04:18 “Honestly, it would let me stop choosing which bill gets paid late.”
One intelligence layer for the systems you already use
Traditional QA shows you a sliver of reality. Voqestra gives every conversation the same consistent attention, then makes the important moments easy to verify.
Turn your best practices, compliance standards, and sales methodology into intelligent scorecards with conditional logic and automatic applicability.
Explore AI scorecards →“The agent connected the proposed payment directly to the prospect’s stated monthly goal.”Evidence · 06:41
Every score links to the exact transcript moment so managers can verify, coach, and override with confidence.
Compare teams, campaigns, dispositions, and behaviors without exporting another spreadsheet.
Move from generic feedback to specific, timestamped coaching. Track whether the behavior improves on the next call—not just whether a box was checked.
See solutions for contact centers →Agent acknowledged the rate concern but moved to close before confirming understanding.
Jump to 07:12Voqestra turns a fragmented review process into one connected system for leaders, quality teams, and agents.
See performance, risk, and opportunity across every campaign and team.
Review exceptions faster with traceable evidence and a complete audit trail.
Discover what top performers say—and where revenue falls out of the conversation.
Turn feedback into a clear next behavior, grounded in the call itself.
Audio, transcript, scorecard, sentiment, acoustic signals, facts, and summary stay connected in a single review surface.
Tour the platformFast, searchable transcripts preserve who said what and when.
Goals, financial context, objections, agent responses, and next steps—not generic meeting notes.
Conditional questions, applicability rules, citations, and confidence checks keep scores defensible.
Accept, adjust, and annotate results with an audit trail your organization can trust.
INTELLIGENCE COREBring in calls from dialers, recording systems, and CRMs. Send structured intelligence back into the workflows your team already uses.
Separate workspaces, users, campaigns, sources, and scoring logic for every organization.
Give people exactly the review, configuration, and administrative access they need.
Human review and scoring changes remain visible through a complete audit history.
See what Voqestra can reveal across your contact center.
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