Bring every call into view
Receive recordings and metadata from dialers, CRMs, uploads, or secure webhooks. Track every call from receipt through transcription, analysis, and scoring.
Speaker-aware transcripts
Searchable, timestamped transcripts keep every conclusion tied to the original conversation and make review dramatically faster.
Scorecards that understand context
Use weighted questions, conditional rules, skipped items, automatic failures, and campaign-specific logic—without forcing every call into the same template.
Evidence behind every result
Question-level citations show managers exactly why a score was assigned. Low-confidence or conflicting evidence can be surfaced for review.
More than what was said
Combine transcript intelligence with timing, talk ratio, interruptions, silence, sentiment, acoustic events, and disposition context.
Human judgment stays in control
Accept or adjust AI results, document the reason, preserve an audit history, and use reviewed outcomes to improve the system.